Frequently asked questions
How do I contact you?
The best way to reach us is through email at support@absorawellness.com. Please feel free to reach out at anytime with questions or concerns and we will get back to you as quickly as possible. You can also fill out the contact page.
How do I choose the correct size?
The product page includes sizing information either in a size chart beneath the description or within the size selection options. While we strive for accuracy, fit may vary from person to person. We recommend ordering one item first to confirm the best fit before buying additional pieces.
How much is shipping?
All orders over $125 ship free! (Lower US 48 only).
Orders under $125 ship for a flat rate based upon location.
Do you accept returns?
We typically accept returns up to 30 days from day of purchase. All returns must be unopened and in their original sealed packaging. If an item has been opened, we can not accept it for a return- this is due to the hygienic nature of the products. We do not offer free shipping for returns. Please contact us to discuss a return, we will be glad to help.
How are orders shipped?
Orders are shipped via UPS, FedEx & USPS. Sometimes they are shipped using smaller regional carriers (Lasership, Ontrac, and GSO) . The carrier we use for your order depends on the items and your location.
Are orders shipped discreetly?
Most orders discreetly in plain packaging or plain brown boxes. For adult diaper cases, we do usually ship in the manufacturers box which can sometimes contain identifying markers (brand names, product names, etc).
How fast do orders ship?
Everything typically ships in 1-3 business days. Some exclusions do apply (i.e. certain products, weather delays, unforeseen out-of-stock delays, etc.)
Is my order shipping from the United States?
Yes! All orders ship from a warehouse in the US.
How do I track my order?
We'll send you a tracking email to once your order is shipped and we have the tracking information.
What happens if my package is lost or stolen?
We are not liable for any lost shipments or shipments that occurred due to customer error. Please make certain all customer related information, such as address, is entered correctly upon placing the order.
In the event that an order has not been received within 7 days from receipt of a shipping confirmation, please contact us.
If the carrier confirms that your order was delivered, and you are not in receipt of it, we recommend that you first contact the carrier for more information.
What payments do you accept?
We accept the following forms of payment:
All debit and credit cards (Amex, Discover, Mastercard, Visa), Paypal, Apple Pay, & Google Pay.